Before Placing your order

At Couture Allure, we believe in transparency and encourage you to ask as many questions as needed before making a purchase. We’d prefer you feel 100% confident with your decision than make a purchase with uncertainty. Below are answers to many common questions, but if you need more information, feel free to contact us via email or add us on WhatsApp.

1. Is the bag made from real leather?

Yes, all of our bags are made from 100% genuine leather, imported to match the original materials used by the authentic brand. The leather we use is chosen based on the type used on the original bag. You can view the high quality in our pre-shipment photos, but seeing it in person is even better! Our products are over 90% accurate, and while there may be slight differences in hardware weight or serial numbers, the quality remains exceptional.

2. What comes with the product?

Your product will arrive with a box, authentication cards, and, when applicable, pamphlets. Not all brands include pamphlets, so we provide exactly what would come with the original version of the product.

3. What type of replica quality are your products?

We sell mirror image replicas, which are the highest quality replicas available. Our products are designed to reflect the original in every detail.

4. Why are your bags more expensive than other replica sellers?

Our pricing reflects the high quality of our products. We only sell the best replicas, and the craftsmanship speaks for itself. Many of our clients own authentic designer bags and turn to us for top-tier replicas that are indistinguishable from the real thing.

5. Where do you ship, what are the shipping costs? How long does it take to ship?

We ship internationally to most countries. The cost of shipping is $15.99 USD per order. We offer discounts on shipping for multiple purchases. Processing takes 1-3 business days, and shipping usually takes 7-11 business days. A tracking number will be provided so you can monitor your parcel.

6. Will I be charged taxes or duty fees?

In 99.9% of cases, our customers do not pay taxes or duties. However, these fees are determined by your local government. We label parcels as gifts/low value, which helps avoid customs issues most of the time. If customs seizes your parcel (a rare occurrence), we cannot be held liable, but we fulfill and ship every order responsibly.

7. How can I place an order?

We encourage you to place your order directly on our website, please ensuring all shipping details are correct. If you want products not listed, or need other payments for the order, contact us via WhatsApp or WeChat, and we'll assist with quotes and ordering.

8. What payment methods do you accept?

We accept PayPal and wire transfer. Due to high fraud rates, we no longer accept credit cards directly, but you can still use your credit card through PayPal.

10. How can I check the status of my order?

You can email us or chat with us to receive updates and tracking number on your order.

If you have tracking number already, please feel free to track your order here.

11. What is your return policy?

We offer returns or replacements for products that are damaged, defective, or not as ordered. We do not provide refunds if you simply change your mind about the color or style. Please contact us for assistance in choosing the right product before ordering. We value our clients and aim to maintain long-term relationships.

13. Will the bag look like the photos on the website?

Yes, we guarantee the bag will look exactly like the photos shown on our website. This is part of the Couture Allure quality promise.

14. What if my replica has a quality issue?

We provide a warranty on our products and will help with any necessary repairs or replacements if there is a manufacturing or quality issue. Just contact our customer service, and we’ll be happy to assist.

15. Do you offer wholesale pricing?

Yes, we offer wholesale pricing for customers who wish to buy in bulk and resell. Email us or contact us to discuss wholesale opportunities.

16. Why are my emails not being answered?

Your emails may have ended up in our spam folder (which we check weekly), or our responses might be going to your spam folder. If you're not receiving replies, please reach out via chat, and we'll respond promptly.

17. What discounts do you offer?

We offer up to 10% off for payments made via bank wire transfer. Contact us to access this discount and receive the necessary payment details.

18. What currency are your prices listed in?

All prices are listed in USD. You can switch currencies on the top of our website using the provided options.

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